[Hiring] Bilingual Intake Associate @LEARN Behavioral

Role Description

The Bilingual Intake Associate plays a key role in guiding families through the intake process to services and collaborating with internal team members to ensure optimal service delivery. This is a full-time remote position. Pay starting at $19/hr.

• Serve as the point of contact for new client referrals and guide families through the intake process.
• Identify key information for each potential client and work closely with clinical directors and authorizations coordinators to determine eligibility for services.
• Obtain insurance benefit information by contacting the funding source and assist families with understanding their plan details.
• Collaborate effectively with cross-functional team members (i.e., Authorizations, Clinical, and Scheduling).
• Enter referral information into all required databases and systems regularly.
• Engage prospective clients to complete all necessary paperwork required to commence services and follow-up to provide support.
• Follow all standard operating procedures related to the intake of new clients, as directed by team lead, manager and director.
• Answer and transfer incoming calls and messages as needed.
• Electronically file documents such as client reports and save to the appropriate, corresponding file.
• Additional responsibilities as requested by Intake/Clinical/Authorizations.

Qualifications

• Spanish bilingual required.
• High School Diploma required.
• Minimum of 2 years prior administrative experience in an office setting.
• Excellent upbeat telephone skills and ability to handle multiple incoming phone lines.
• Exceptional customer service and communication skills.
• Strong software proficiency with Microsoft Office Suite (Word, Excel, and Outlook).
• Ability to quickly learn new software programs as needed.
• Proven ability to multi-task, prioritize and organize effectively.
• Strong attention to detail, accuracy, and follow-through.

Benefits

• Competitive compensation.
• Comprehensive benefits plan, including 401(k).
• Personal time off.
• Paid holidays.
• Tuition reimbursement.

Company Description

LEARN Behavioral is a national organization made up of dedicated and caring individuals with the sole purpose of nurturing children with autism and special needs to lead resilient and fulfilling lives. We specialize in contemporary, evidence-based applied behavior analysis to deliver personalized treatment plans, backed by 20 years of clinical insights. We are proud to be a part of each family’s journey and share in the experience of finding success for every child, and family, in our care.