[Hiring] Bilingual Inbound/Outbound Enrollment Specialist @Encoura

Role Description

As a Bilingual Inbound/Outbound Enrollment Specialist, you’ll guide prospective families through K–12 online schooling options through a blend of inbound and outbound calls. You’ll serve as a trusted advisor by assessing family needs, recommending best-fit programs, and supporting families through the enrollment process, including documentation, school requirements, and deadlines, while delivering an exceptional experience and meeting performance goals.

• Making outbound calls and taking inbound calls from families interested in enrolling, determining best options, sharing details about various online schooling options.
• Developing relationships with parents as an educational advisor and consultant generating and enhancing interest in the various client products and services.
• Requesting and closing the sale of parents/primary caregivers relative to the best solution for their situation.
• Meeting key performance indicators for employee attendance, phone productivity, enrollments, call quality, customer satisfaction, customer loyalty, and schedule adherence.
• Escalating issues in a timely manner.
• Assessing family needs, recommending the best-fit program, and driving enrollment by effectively communicating value and next steps.
• Closes sales while delivering exceptional experience and meeting key performance goals.

Qualifications

• Excellent English and Spanish written and oral communication proficiency (equivalent to CEF C1 level or above).
• Computer knowledge and multi-tasking with internet navigation skills.
• 18 years or older with a High School diploma or equivalent combination of education and experience.
• Willing to accept Full time, 40 hours a week.
• Must reside within approved state.
• Able to work from home with Home Internet that meets the following requirements:
  • 30 Mbps download
  • 15 Mbps upload
  • 100ms ping or less
  • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
  • WiFi is allowed; wired connection required if WiFi becomes unstable.
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.
• Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems.
• College degree or some college completed, preferred.
• 1 or more years of customer service experience, preferred.

Benefits

• Receive paid training and ongoing support.
• Full-time role with benefits.
• Gain hands-on experience in customer experience and tech-enabled services.
• Support a mission-driven environment serving students and educators.
• Strengthen core skills like communication, customer service, and multitasking.

Company Description

Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.

• Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement.
• Provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.
• Offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.