[Hiring] Bilingual Hydro-Québec Customer Support @NQX

Role Description

As a Bilingual Hydro-Québec Customer Support, you'll assist compatriots all over Québec navigate their migration to a communicating meter.

• Answer calls from customers regarding their upgrade to a communicating meter.
• Call customers for follow-ups and to schedule technician appointments.
• Manage complaints and claims regarding service delivery professionally thanks to your empathy and commitment to others.

Qualifications

• Bilingual – you will need to interact with French and English-speaking people in Québec and will need to answer calls in English between 10% to 15% of the time.
• Be available to work 5 days up to 40 hours per week: Monday to Sunday between 8:00 a.m. and 8:30 p.m., Saturday between 9:00 a.m. and 5:00 p.m.
• Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space, within the province of Québec.
• Aptitude and interest in sales: you are skilled in negotiation, dynamic and persevering.
• Ability to work in a computerized environment and to multi-task.
• High school diploma or equivalent completed.

Requirements

• Hourly wage of $18.50, which includes a bilingual premium.
• Hourly bonus for Saturday work. Your Sundays will be free!
• Fully paid training program.
• Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance.
• Work from the comfort of your own home, equipment provided.

Benefits

• Hourly wage of $18.50, which includes a bilingual premium.
• Hourly bonus for Saturday work. Your Sundays will be free!
• Fully paid training program.
• Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance.
• Work from the comfort of your own home, equipment provided.