[Hiring] Bilingual Healthcare Customer Service Representative @ResultsCX

Role Description

Our Bilingual Healthcare Customer Service Representative - Remote helps ResultsCX customers with a wide range of healthcare related inquiries in both English and Spanish! Calls will include, but are not limited to:

• Questions about current health insurance policies or benefit cards
• Requests to update personal information on accounts
• Support completing orders
• Inbound calls and outbound campaigns to inform customers about changes that may affect them

This seasonal opportunity is expected to last until December, with the potential to become permanent with exceptional performance, KPI achievement, and business need.

Qualifications

• High school diploma or GED required
• Fluent in both English and Spanish
• Ability to type 25 words per minute
• Intermediate/advanced technical proficiency
• Open availability between 8am-11pm EST, 7 days a week

Requirements

• A PC or laptop running Windows 11 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High Speed Internet – minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable)
• 2 dedicated computer monitors minimum 13 inches or larger
• A VoIP USB Headset with microphone and a Web Cam for Training
• Dedicated workspace in your home that is free of background noise and distractions
• Additional equipment specifications will be tested during the interview process

Benefits

• Pay rates vary by program fit during selection consideration

Company Description

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.