[Hiring] Bilingual Healthcare CSR @Carenet Health

Role Description

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoy interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

• Team members will perform outbound calls to enroll the person into their food box program or to reauthorize the person into the program.
• At some point, this role might require travel to New York City for a training session. Travel is company-arranged and covered.

This project helps take charge of people's health journey through tailored nutrition – food-as-medicine programs – that are medically designed to empower members to fight chronic illness.

• Have a passion for helping members make decisions that will enhance their healthcare experience.
• The best part, you will be making a difference in someone’s life!

How to thrive when working at home:

• Safety:
  • Choose a consistent work area/office.
  • Make your area physically safe.
  • Stay organized.
  • Personalize your desk!
• Security:
  • Privacy matters.
  • Keep it quiet - remember, we are dealing with patients!
  • Protect your computer.
• Support:
  • Communicate.
  • We coach and focus on your performance.
  • Quality matters.
• Success:
  • Get ready for work!
  • Prepare yourself mentally.
  • Use your resources.
  • On your break, get outside once in a while.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Strong computer experience (data entry, screen navigation, keyboarding).
• Experience with Microsoft Outlook (email) and Word.
• Excellent customer service skills.
• Ability to adhere to daily schedules and duties.
• Excellent oral and written communication skills.
• Excellent demonstration of caring and compassion.
• Bilingual in English and Spanish.
• Able to provide 2 monitors at least 22 inch with HDMI and Display ports.
• Able to travel to New York City for 1 day to attend a four hour training. Travel is company-arranged and covered; candidates must be able to travel by air.

Benefits

• Wage for the Healthcare CSR role is $15.50 per hour.
• Comprehensive benefits package that includes health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and holidays.
• Flexible spending accounts (FSAs).
• Employee wellness programs.
• Career development opportunities.

Company Description

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.