[Hiring] Bilingual Health Care Customer Service Representative @State Collection Service

Role Description

The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast-paced, and in a team environment.

Veterans and Military Spouses Encouraged to Apply

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary.
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner.
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate.
• Follows client-specific protocols and policies when carrying out duties.
• Investigates and responds to client inquiries as needed.
• Enters and monitors payment arrangements.
• Adheres to all FDCPA, FCRA, HIPAA, and other applicable laws.

Qualifications

• 1+ years’ experience working in Call Center or Customer Service function where contact with the public was a part of daily duties.
• Knowledge/experience of medical terminology, patient billing, healthcare insurance, and/or healthcare administration preferred.
• Ability to work successfully in a fast-paced, deadline-oriented environment.
• Strong organization skills; ability to work on multiple tasks simultaneously.
• Demonstrates flexibility in scheduling and assignments, including regular evening and Saturday work as the business requires.
• Ability to work successfully and cooperatively within a team-based environment.
• Bilingual candidates will provide additional support for bilingual calls.

Requirements

• The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL or Dial Up).
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots).
• Minimum Speed Results: 40 mbps download, 5 mbps upload.
• Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.

Benefits

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts.
• Paid time off starting at 90 days and annual profit sharing.
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.
• Family Friendly Events.
• Wellness Programs/Gym Reimbursement.
• All necessary equipment and technical support provided.
• * Benefits eligibility is dependent upon FTE Status and Position.