[Hiring] Bilingual French - Roadside Assistance Team Member @U-Haul

Role Description

Are you fluent in French and English and reside in Ontario, Canada? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French - Roadside Assistance Team Member.

• Assist customers who need help and certainty when their move does not go as planned.
• Handle incoming customer calls and initiate outbound calls to customers, roadside assistance service providers, and other personnel.
• Follow established methods and procedures to ensure customer safety.
• Handle all files with calm urgency, professionalism, and care while meeting quality-related metrics and goals.

This job might be for you if:

• You are a dependable team player with a positive attitude.
• You have the aptitude to work in a critical thinking atmosphere.
• You enjoy a self-paced, educational work environment.
• You enjoy speaking with and helping people.
• You are empathetic and solution-oriented.
• You are comfortable with eLearning and remote leadership management.
• You are comfortable navigating multiple computer programs at one time.

Qualifications

• Must be fluent in both English and French.
• Complete Criteria Assessments: Tech Skills + Game.
• Ability to express sympathy, empathy, and compassion.
• Critical thinker with the ability to adapt.
• Intermediate keyboarding and computer skills.
• Active and attentive listener.
• Ability to type while talking (40 WPM or higher is a plus).
• Ability to formulate sentences through written text.
• Ability to navigate and use multiple computer programs at once.
• Excellent verbal communication and listening skills.
• Clear speaking voice.
• General knowledge of U.S. and Canada geography.
• General knowledge of how to map a location using various programs or applications.
• Willingness to incorporate feedback to constantly improve performance.
• Possess can-do confidence.

Requirements

• Roadside Assistance is open 24/7/365 to assist customers.
• Full-time team members are scheduled to work 40 hours weekly, with specific emphasis on the following days/times (all in Arizona time):
• Monday: 10:30 AM - 5:30 PM
• Tuesday: 12:00 AM - 10:00 AM
• Wednesday: 3:30 PM - 5:30 PM & 10:00 PM - 12:00 AM
• Thursday: 3:30 PM - 7:00 PM
• Friday: 3:30 PM - 5:30 PM
• Saturday: 10:30 AM - 6:00 PM
• Sunday: 12:00 AM - 7:30 AM
• Must be available on the weekend, either Saturday and Sunday.
• Working holidays are required to provide support for customers year-round.

Benefits

• Hourly base pay of $23.850 CAD, with increases as you learn and acquire additional job duties.
• Merit increases are given periodically based on performance.
• Full-time Team Members enjoy benefits to support their physical, financial, and emotional wellness.
• Career path planning and continued education to assist employees with their professional goals.

Work From Home Requirements

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.
• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment.
• A personal home computer that meets the technical requirements is necessary for both the application process and for performing job duties.

Technical Requirements

• Operating System: Windows 11
• RAM: 16GB minimum (32GB recommended)
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage: SSD with at least 5GB free space
• Device must have Bluetooth capability enabled.
• Webcam (external or built-in) and USB headset (wired) required.
• Internet Speeds: Ping under 100, Download 50MB minimum (100MB recommended), Upload 5MB minimum (10MB recommended).
• Suggested Equipment: Dual monitors (not required, but recommended for better performance).

Physical Demands

• The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.