[Hiring] Bilingual French - Roadside Assistance Agent @U-Haul

Role Description

Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week.

Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.

Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.

This job might be for you if:

• You are a dependable team player with a positive attitude
• You obtain the aptitude to work in a critical thinking atmosphere
• You enjoy a self-paced, educational work environment
• You enjoy speaking with and helping people
• You are empathetic and solution oriented
• You are comfortable with eLearning and remote leadership management
• You are comfortable navigating multiple computer programs at one time

Qualifications

• Must be fluent in both English and French
• Ability to express sympathy, empathy and compassion
• Critical thinker and ability to adapt
• Intermediate keyboarding and computer skills
• Active and Attentive listener
• Ability to type while talking (40 WPM or higher is a plus)
• Ability to formulate sentences through written text
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. and Canada geography
• General knowledge of how to map a location using various programs or applications
• Willingness to incorporate feedback to constantly improve performance
• Possess can-do-confidence

Requirements

• Roadside Assistance is open 24/7/365 to assist customers, and shifts are available all hours (Arizona time)
• The total number of hours scheduled each week will be based on business needs
• Must be available on the weekend. Schedules may include both weekend days, Saturday and Sunday, for up to 8 hours both days.
• Working holidays are required in order to provide support for our customers year-round.
• Preferences to work that aligns with the business need may increase the opportunity to be scheduled more hours.

Benefits

• Compensation: U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50.
• Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.
• At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness.
• Career path planning and continued education assists employees with their professional goals.

Work From Home Requirements

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.
• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment.
• A personal home computer that meets the technical requirements is necessary for both the application process and for performing job duties.

Technical Requirements

• Operating System: Windows 11
• RAM: 16GB minimum (32GB recommended)
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage: SSD with at least 5GB free space
• Webcam (external or built-in)
• USB headset (wired)
• Dual monitors
• Internet Speeds: Ping under 100, Download 50MB minimum (100MB recommended), Upload 5MB minimum (10MB recommended)

Physical Demands

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.