[Hiring] Bilingual French & English Customer Consultant @Recruityard

Role Description

This is a fully remote position in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand.

As a Customer Consultant, you will ensure that members receive high-quality support and a seamless streaming experience. Your responsibilities will include:

• Providing support to French-speaking customers via phone, email and chat
• Troubleshooting technical and account-related issues
• Guiding users through platform features and functionality
• Ensuring an excellent customer experience at every interaction
• Gathering customer feedback to support service improvements

Qualifications

• Fluent French and English (C1/C2 level)
• Previous customer support experience is a plus
• Strong communication and problem-solving skills
• Ability to work in a fast-paced digital environment
• Customer-focused mindset

Benefits

• Monthly Compensation Package:
• Base Salary: €920
• Performance Bonus (max): €360
• Language Allowance (French + English): €250
• Meal Allowance: €10.20/day (≈ €214/month)
• Assiduity Allowance: €110
• Flex Work Allowance: €60
• Total potential monthly package: approx. €1,900+
• Remote work within Portugal
• Permanent contract after 6 months
• Health insurance
• Multicultural and international environment
• Career development opportunities

Company Description