[Hiring] Bilingual French Customer Service Representative @Percepta

Role Description

The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.

• Provide an exceptional member experience in every interaction.
• Provide insightful advice and direct support to members in need.
• Diagnose issues and provide resolution with teaching and guidance.
• Partner with legacy app owners for troubleshooting and resolution.
• Research and resolve billing or payment issues.
• Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues.
• Identify and present out-of-the-box ideas and changes to other members of the team.

Qualifications

• High school diploma required; Associate or bachelor’s degree is a plus.
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• Fluent in French and English (both written and verbal).
• A passion for exceptional customer service, the automotive industry, and cutting-edge technology.
• Excellent communication skills – both verbal and written.
• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest).

Requirements

• Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors).

Benefits

• Health/Dental/Vision/Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) with company match.
• Vacation/Sick Time and Paid Holidays.
• Tuition Reimbursement.
• Employee Assistance Program.
• Employee Discount Program.
• Training and Development Programs (Percepta College).
• Employee Rewards Program (Perci Perks).

Company Description

Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

• Culture of Service – to be treated like you are the customer from day one.
• Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions.
• Respect – a team that is accountable, dependable, and gives you their full attention.
• Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
• Career Growth – lots of learning opportunities for aspiring minds.
• Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
• Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits.