[Hiring] Bilingual (French) Automotive Service Advisor @Enterprise Holdings

Role Description

Are you an Automotive expert with 4 valid ASE certifications? Ready to put your automotive expertise to work in a role that offers flexibility, competitive pay, and the chance to make an impact? Enterprise Fleet Management is looking for a skilled Bilingual (French) Service Advisor to join our growing team and help us deliver on our vision to be the world’s most trusted mobility company!

As a Service Advisor, you’ll be the trusted expert guiding maintenance and repair decisions for our clients and vendors—ensuring fleets stay on the road, costs stay under control, and downtime is minimized.

Qualifications

• Minimum of 4 valid ASE certifications (no expired certifications) in the following list: A1-A9, B5, T1-T8, L1-L4, F1, G1, & C1.
• Must be fluent in both written and spoken English and French.
• Must live in New Orleans, LA or surrounding counties.
• Six (6) months of customer service experience required.
• Two (2) years of automotive maintenance, repair consultation or dealership service department experience required.
• Degree in Automotive Technology preferred.
• Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook).
• Must have the ability to meet all work from home technical requirements.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Requirements

• Executing Customer Service.
• Detail Oriented.
• Analyzing.
• Communication.
• Flexibility.

Benefits

• Paid vacation and choice time days.
• Medical/dental/vision coverage.
• 401(k) with employer match.
• Profit sharing.
• Employee discounts.
• Additional pay for valid ASE certifications you hold and weekend/evening shifts.
• Access to training and advancement opportunities.

Responsibilities

• Reviewing scheduled and unscheduled repair orders for accuracy and cost-effectiveness.
• Recommending proper maintenance intervals, repair procedures, and pricing.
• Supporting Fleet Management offices, clients, and vendors to minimize downtime and control costs.
• Providing timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner.
• Reviewing proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations.
• Negotiating changes or corrections to order pricing when inconsistent with standards.
• Assessing and applying proper warranty and post-warranty applications while creating and issuing purchase orders.
• Analyzing clients’ business needs and repair orders to create and assess solutions.
• Identifying opportunities and making recommendations for full maintenance service proposals.
• Fielding calls from drivers to locate and suggest proper and cost-effective service locations for clients.