[Hiring] Bilingual Facilities Services Coordinator @BGIS

Role Description

As a Bilingual Facilities Services Coordinator, you will be part of BGIS' Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently.

This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management, service operations, and client support.

What You'll Do

• Manage incoming service requests received through phone, email, and online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency.
• Serve as the first point of contact for facility-related service requests.
• Respond to client inquiries in both English and Spanish.
• Create, update, and dispatch work orders to internal and external service providers.
• Assess service requests and determine appropriate priority levels.
• Coordinate with technicians, vendors, landlords, and stakeholders to support timely resolution.
• Apply client-specific service procedures and escalation protocols.
• Maintain accurate records within work order management systems.
• Support operational improvement initiatives and team projects.
• Maintain confidentiality and professionalism in all client interactions.

Qualifications

• High school diploma plus a specialized business, technical, or related course.
• Up to one year of experience in customer service, call centre support, dispatch, service coordination, administration, or a related field.
• Fluency in both English and Spanish, with strong verbal and written communication skills.
• Strong communication and interpersonal skills.
• Excellent customer service orientation.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Critical thinking and problem-solving skills.
• High attention to detail and accuracy.
• Strong computer and keyboarding skills.
• A willingness to learn new systems, processes, and technologies.

Requirements

• Experience in facilities management, property management, building operations, or maintenance services (Nice to Have).

Work Schedule

• Flexibility to work rotating shifts between 6:00 a.m. and 11:00 p.m. EST.
• Availability for weekends and statutory holidays on a rotational basis.
• Occasional overtime, depending on operational needs.

Ready to Make an Impact?

If you're a bilingual customer service professional who enjoys solving problems, supporting clients, and making a difference every day, we want to hear from you. Apply today and help BGIS deliver exceptional service experiences that keep buildings—and businesses—running smoothly.