[Hiring] Bilingual English and Spanish Pre - Visit Coordinator @UnitedHealth Group

Role Description

This position is Remote in Eastern, Central, OR Mountain Time Zone. You will have the flexibility to work remotely as you take on some tough challenges.

The Member and Clinician Support team is responsible for coordination of Pre-Visit assessments before HouseCalls Visits to ensure accurate up to date information is documented, including communication with providers (both internal and external) as well as members, and their families.

The Pre-Visit Coordinators work in a fast-paced, high volume, call center environment, virtually, from their own home, to provide immediate care coordination needs via telephonic inbound and outbound calls.

This position is full-time. Employees are required to work during our normal business hours of 9:45am - 6:15pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 2-3 weeks of paid training. The hours during training will be 9:00am - 5:30pm CST.

Primary Responsibilities:

• Completes telephonic outreach to members utilizing auto-dialer and manual dialing
• Receive inbound calls from members and transfers from other departments
• Influences member to fully complete the Pre-Visit Assessment
• Ask member assessment questions and actively listen to member responses
• Accurately document demographic and medical history information in the Pre-Visit assessment
• Ensures member has access to Primary Care Provider (PCP)
• Identifies and documents gaps in care, preventative screenings, allergies, and surgeries
• Provides excellent customer service to both members and providers
• Consistently meets metrics, for quality, productivity, and outcomes
• Constantly maintains schedule adherence and good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA

Common Language of Leadership Behaviors for Success:

• Serving Customers
• Being Accountable
• Influencing Others
• Delivering Results

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of call center and / OR telephonic customer service experience, preferably in healthcare
• 2+ years of healthcare experience and / OR social work / community outreach / advocacy experience
• 1+ years of experience collecting and documenting medical history information and using medical terminology
• Work experience using Microsoft Word (edit, create and save documents), Microsoft Excel (sorting and filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
• Bilingual fluency in English and Spanish
• Ability to work during our normal business hours of 9:45am - 6:15pm CST, including the flexibility to work occasional overtime or weekends, based on business need

Preferred Qualifications

• Experience working as a Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), Community Health Worker (CHW), OR Certified Nursing Assistant (CNA)
• Experience working with Medicare and / OR Medicaid members / patients
• Experience working successfully as a telecommuter
• Ability to work in the local office if / when system OR internet issues occur

Telecommuting Requirements

• Reside within the Eastern, Central, OR Mountain Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to connect directly into internet - via hard wire (either directly to modem or router)

Soft Skills

• Must be comfortable working in a fast-paced, high-volume, call center environment
• Must be able and comfortable with meeting / exceeding metrics and goals within the department
• Must be comfortable working on the phone and navigate multiple systems on the computer simultaneously while assisting / serving members
• Must be comfortable making telephonic outreach to members without prior engagement
• Excellent Organizational skills
• Telephone etiquette: Demonstrate professionalism and compassion

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.