[Hiring] Bilingual Disability Claims Specialist @RBC

Role Description

As a Bilingual Disability Claims Specialist in Group Insurance, you will be part of a supportive, multidisciplinary team dedicated to ensuring excellent client service while managing risk strategies that impact the company’s reputation, regulatory risk, client relationships, financial results, and business retention.

Group claims are a team effort! You will be navigating employer relationships, coordinating return-to-work plans, and managing multi-party communication – making stakeholder management a key part of your role.

Ready to make a difference? Let’s empower lives, strengthen communities, and build a brighter future—one claim at a time!

This role is open to candidates from the following provinces: Ontario, Quebec, New Brunswick, Nova Scotia, Alberta, Manitoba, and Prince Edward Island.

What will you do?

• Adjudication: Fairly and objectively assess disability claims using a multidisciplinary approach, prioritizing critical tasks while ensuring compliance with policies, procedures, and regulatory requirements.
• Communication: Deliver clear, empathetic, and timely communication to clients, employers, and partners, particularly when handling sensitive decisions such as claim denials.
• Critical Analysis & Decision Making: Use critical thinking to make informed, timely decisions based on thorough evaluations of claim details.
• Negotiation and Resolution: Clearly articulate claim decisions in writing and verbally to address concerns, foster mutual respect, and manage escalations effectively.
• Claim Management: Efficiently and accurately manage a high-volume caseload, calculate benefit payments, and implement return-to-work strategies to support claimants’ recovery.
• Stakeholder Building: Cultivate strong relationships with key stakeholders and claimants to facilitate recovery and successful return-to-work outcomes.
• Cross-Functional Collaboration: Collaborate seamlessly with medical, legal, and client service professionals to ensure consistency and drive positive results throughout the claims process.
• High Sustained Concentration and Mental Processing: Maintain focus and mental acuity to effectively handle complex cases and high-volume workloads.

Qualifications

• Post-secondary education in healthcare or a related field, or equivalent work experience.
• Minimum 2 years in Short Term or Long-Term Disability claims.
• Bilingualism (English and French) required.
• Exceptional verbal and written English skills.
• Excellent problem-solving and decision-making skills.
• Strong analytical skills.
• Ability to work independently with strong organizational and time management skills.
• Ability to meet the technological and confidentiality requirements of the role.
• Proficiency in digital tools, Microsoft Outlook, Excel, Word.
• Basic math skills and an understanding of financial information.

Requirements

• Learning Agility: Adaptability and resilience in managing change and evolving processes.

Benefits

• A Total Rewards program that includes flexible benefits, work/life balance, and career development programs.
• Competitive pay and high-earning potential.
• All the tools, training, and team support you need to grow your career.
• Flexible work/life balance options.
• RBCI software tools to boost your productivity.