[Hiring] Bilingual Dental Patient Coordinator @Winning Assistants

Role Description

Our client is a growing dental practice committed to providing excellent patient care through professional, organized, and friendly front-desk support. They are seeking a Bilingual Dental Patient Coordinator (Spanish-English) to serve as the first point of contact for patients in a fully remote, full-time role.

This position is ideal for someone with a friendly personality, strong phone presence, and dental or healthcare front-desk experience. You will be responsible for:

• Managing appointment scheduling
• Handling high-volume inbound and outbound calls
• Verifying dental insurance
• Supporting daily administrative coordination

As the voice of the practice, you will ensure patients feel welcomed, informed, and supported from their first call to their confirmed appointment. This role requires accuracy, efficiency, and confidence in bilingual communication.

Qualifications

• Bilingual English/Spanish (non-negotiable)
• Friendly, positive, and professional personality
• Strong, confident phone presence
• Comfortable handling patient-facing communication
• Previous experience as a Dental Assistant, Dental Receptionist, or Medical/Healthcare Receptionist
• Willingness to learn and use Eaglesoft
• Experience with VoIP systems (Verizon VoIP or similar experience helpful, but not required)

Requirements

• Must be proficient in speaking and writing English and Spanish very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
• Device: Reliable laptop or desktop computer
• Internet: High-speed connection (minimum 10 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance