[Hiring] Bilingual Dental Billing & Patient Support Virtual Assistant @Winning Assistants

Role Description

We are seeking an experienced Bilingual Dental Billing & Patient Support Virtual Assistant to support a busy dental practice with:

• Insurance claims, billing follow-ups
• Patient communication
• Scheduling
• Referrals
• Front-office operations

This position requires Spanish fluency, excellent English communication, and proven U.S. dental experience. The ideal candidate is highly knowledgeable in insurance claims and comfortable handling denials, appeals, and eligibility verification.

This is a patient-facing role, so we are looking for someone professional, compassionate, dependable, and confident in communicating with patients in both English and Spanish.

Qualifications

• Bilingual English and Spanish proficiency (required and non-negotiable)
• Proven U.S. dental industry experience
• Experience with U.S. healthcare/dental insurance
• Hands-on experience with insurance claims processing
• Experience managing claim denials and appeals
• Experience working outstanding claims
• Strong insurance eligibility and benefits verification experience
• Hands-on Open Dental experience (preferred or similar tools)
• Strong knowledge of dental and insurance terminology in both languages
• Confident and professional phone communication
• Familiarity with HIPAA and patient confidentiality requirements

Requirements

• Must speak and write English clearly and professionally
• Must have relevant work experience
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
• Must be available to attend video meetings with camera on when required

Technical Requirements

• Computer: Reliable laptop or desktop computer
• Internet: Stable high-speed internet connection (minimum 25 Mbps)
• Audio: Noise-canceling headset
• Video: Working webcam for virtual meetings
• Workspace: Quiet and professional work environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance