[Hiring] Bilingual Dental Admin & Receptionist (Virtual Assistant) @Entrepreneur Cooperative

Role Description

We are seeking a highly organized, patient-focused, and proactive Bilingual Dental Admin & Receptionist Virtual Assistant to support a busy U.S.-based dental practice with front-desk operations, patient communication, scheduling, insurance coordination, and administrative workflows. This role is ideal for someone who thrives in fast-paced healthcare environments, enjoys helping patients, and can confidently manage multiple administrative responsibilities while delivering an exceptional patient experience remotely. The ideal candidate is professional, detail-oriented, highly organized, and comfortable communicating with patients in both English and Spanish. You will play a critical role in ensuring smooth day-to-day operations while supporting both patients and the internal dental team.

Key Responsibilities

• Patient Communication & Front Desk Support
  • Handle inbound and outbound patient calls in both English and Spanish
  • Respond to emails, texts, and patient inquiries professionally and promptly
  • Provide friendly, empathetic, and patient-centered customer service
  • Conduct appointment reminders and treatment follow-ups
  • Help improve patient engagement and treatment acceptance
• Appointment Scheduling & Coordination
  • Schedule, confirm, reschedule, and manage patient appointments efficiently
  • Coordinate calendars and optimize scheduling workflows
  • Ensure patient information and appointment details remain accurate and updated
  • Maintain smooth communication between patients and the dental team
• Insurance Verification & Billing Support
  • Verify insurance eligibility, benefits, and coverage prior to appointments
  • Assist with billing coordination and payment posting
  • Support claims follow-up and insurance documentation processes
  • Help patients understand coverage and payment-related information
• Administrative & Operational Support
  • Manage patient intake and demographic updates
  • Maintain accurate digital records and documentation
  • Support data entry, reporting, and administrative workflows
  • Ensure all records remain organized and HIPAA compliant
  • Assist with additional operational tasks to support office efficiency

Qualifications

• Fluent in both English and Spanish (spoken and written) — REQUIRED
• English proficiency level: C1 or higher required
• Clear and professional communication skills with a neutral accent preferred
• Minimum 1–2 years of experience in:
  • U.S. dental administration
  • U.S. healthcare administration
  • Dental front desk support
  • Medical scheduling or insurance coordination
• Strong understanding of:
  • Dental workflows
  • Insurance verification
  • Appointment scheduling
  • Patient communication
• Experience using dental PMS platforms such as:
  • Dentrix
  • Eaglesoft
  • Open Dental
  • Similar systems
• Strong multitasking and organizational abilities
• High attention to detail and professionalism
• Comfortable working independently in a remote environment
• Strong sense of accountability, confidentiality, and HIPAA compliance

What We’re Looking For

• Patient-first mindset with excellent communication skills
• Highly organized and detail-oriented professional
• Strong follow-through and reliability
• Ability to remain calm and professional in fast-paced environments
• Team player comfortable collaborating remotely
• Someone proactive, resourceful, and solutions-oriented

What Success Looks Like

• Patients receive prompt, professional, and empathetic support
• Scheduling and front-desk workflows operate efficiently
• Insurance verification and billing support remain accurate and organized
• Patient communication is timely and professional
• Administrative processes support smooth daily clinic operations
• The dental team can operate efficiently with strong remote administrative support

Benefits

• Fully remote opportunity supporting U.S.-based dental operations
• Long-term growth potential within healthcare administration
• Collaborative and supportive team environment
• Opportunity to develop expertise within dental operations and patient coordination
• High-impact role supporting patient experience and clinic efficiency