[Hiring] Bilingual Customer Support @ModSquad

Role Description

ModSquad is seeking experienced bilingual Customer Service Representatives to join our fully remote team. We’re looking for individuals who thrive on solving complex customer inquiries related to property taxes and enjoy helping people better understand their assessments and appeal options.

As a member of this team, you’ll support customers by phone and email, answering questions about property tax assessments, appeals, and arbitrations in English and Spanish. You’ll help guide customers through the process of lowering their property tax rates by providing clear, accurate, and empathetic support.

Key Responsibilities

• Respond to customer inquiries through phone and email in a professional, timely manner.
• Actively listen and communicate with empathy to ensure customers feel heard and understood.
• Provide accurate, detailed, and timely resolutions to customer questions.
• Escalate issues appropriately when necessary.
• Stay informed about task updates and policy changes to maintain accuracy.
• Meet and maintain established performance metrics.

Qualifications

• Friendly, helpful, and upbeat communication style.
• Strong problem-solving and critical thinking abilities.
• Excellent organizational and multitasking skills in a fast-paced environment.
• Prior experience with property taxes is a plus.
• Exceptional grammar and written communication skills.
• Bilingual in English and Spanish.

Requirements

• Self-schedule a minimum of 20 hours per week.
• Minimum 90-day commitment (as needed).
• Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia or Tahoe.
• Willingness to install ModSquad security systems on computer and mobile phone.
• Stable broadband internet (50 Mbps or higher).
• 8 GB RAM or greater.
• Dual monitors highly recommended.
• Please note: A Chromebook is not sufficient for ModSquad projects.

Company Description

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.