[Hiring] Bilingual Customer Success Manager @Herrera Headhunters.

Role Description

Herrera Headhunters is looking to hire an experienced Customer Success Manager with a proven SaaS background to manage a portfolio of 60 French accounts. The ideal candidate has previously worked in a SaaS/software environment, understands subscription-based business models, and is fully bilingual in French and English (spoken and written), as they will interact daily with French clients and collaborate closely with the US team.

You will act as the strategic partner for a portfolio of French clients, ensuring product adoption, retention, and expansion. This role combines account management, marketing advisory, onboarding, and performance optimization.

Qualifications

• 3+ years of experience as a CSM in a SaaS environment
• Experience managing 40–80 accounts simultaneously
• Data-driven mindset
• Strong ownership and accountability
• Comfortable in a fast-paced, remote environment

Requirements

• Mandatory: SaaS Experience
• The candidate must have previous experience working in a SaaS/Software company (strongly preferred)
• They must understand:
• Subscription models
• Customer lifecycle management
• Product adoption metrics
• Churn prevention strategies
• Expansion and upselling within SaaS environments
• Mandatory: Excellent Communication Skills (French & English)
• Fully bilingual in French and English (spoken & written)
• Able to conduct client meetings in French
• Comfortable collaborating with international teams in English
• Strong presentation and stakeholder management skills
• Communication quality is critical for this role.
• Marketing Knowledge (Strong Plus)
• Experience in:
• Email marketing
• SMS marketing
• Retention marketing
• Customer journey optimization
• WhatsApp Campaign Expertise
• The CSM must be comfortable with:
• Designing campaign flows
• Advising on best practices
• Improving performance through A/B testing
• AI Familiarity (Bonus)
• Experience with tools such as ChatGPT or similar AI assistants is a strong plus, as the company is AI-focused and integrates AI into its workflows.

Benefits

• Competitive salary
• Flexible working hours
• Remote work options
• Professional development opportunities