[Hiring] Bilingual Customer Success Consultant @Staples Inc.

Role Description

As a Customer Success Consultant, you will be responsible for positioning yourself as a business partner with outside Account Managers (AM’s) and Strategic Account Leaders (SALs), assisting with managing our corporate accounts with a focus on taking the lead on non-strategic selling activities from the AM/SAL. This is done by providing solutions tailored to customer needs. The Customer Success Consultant will be expected to interface and lead the interactions with customers, other departments, SAL’s, AM’s and all levels of the Staples organization to meet customer needs and drive sales. Some travel may be required.

• Be the liaison for the Strategic Account Leader and/or Account Manager to Customers with a focus on removing non-strategic selling activities from the AM/SAL.
• Working in a team-centered environment where continuous learning and experimentation is your day-to-day.
• Takes ownership of client issues and applies critical thinking and problem-solving abilities.
• Establish and maintain relationships with internal support team to meet customers’ ongoing & changing needs.
• Be the value-added impact for our customers. Assist on program roll-outs and implementations of new partnerships as required.
• Resolve issues to the customer’s satisfaction through experience and utilization of available resources (Customer Care, Non-Stock Procurement, Sales, Transportation, Operations, Credit etc).

Qualifications

• High School Diploma/GED required.
• Proficiency in various MS office Software applications, including Word, Excel, PowerPoint, Power BI, Teams, Outlook, SharePoint.
• Excellent verbal and written communication skills.
• Bilingualism in English & French is required.
• Business process impact knowledge.
• Consultative selling skills are an asset.

Benefits

• Associate discount.
• Health and Dental benefits.
• RRSP/DPSP.
• Performance bonuses.
• Learning & Development programs.
• And more…

Company Description

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.