[Hiring] Bilingual Customer Service Specialist @CooperCompanies

Role Description

Responsible for providing a quality customer experience to both internal and external customers. Channels include phone, fax, email, and webchat. Duties include but are not limited to:

• Assisting customers and sales representatives with inquiries
• Accurate order processing
• Order status
• Pricing inquiries
• Product information
• Internal follow-up to exceed customer needs and expectations

Supports team concepts as well as the goals and objectives of the department. Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries. Displays a positive, professional attitude and behaviors in all interactions and responsibilities.

Qualifications

• Proactive and innovative mindset
• Flexible and friendly demeanor

Requirements

• Collaboration with team members with wide-ranging skills
• Experience in customer service

Benefits

• Competitive pay
• Comprehensive benefits
• Focus on wellness