[Hiring] Bilingual Customer Service Representative @Paper Alternative Solutions, Inc

Role Description

This is a remote position for Florida residents only!

Bilingual Remote Customer Service Representative

¿Eres fluido en español y inglés? Buscamos representantes bilingües de servicio al cliente.

As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will:

• Manage incoming calls
• Respond to questions
• Resolve issues
• Provide clear, courteous support to ensure a positive customer experience

The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.

Qualifications

• Fluent in Spanish and English
• 6 months or more experience dealing with the public
• Excellent communication skills to understand and effectively respond to callers
• Analytical skills to rapidly review and interpret data
• Excellent keyboarding skills with PC and Windows operating system
• Interpersonal skills to respond in a concise and courteous manner

Requirements

Home Workplace Requirements:

• Must have hard-lined internet access (the ability to connect the equipment provided directly to your modem, not via WiFi) with speeds of 100 MB download and 10 MB upload speed minimum

Duties:

• Receive telephone calls and provide responses to callers
• Identify situations that require further research and monitoring
• Record all interactions in Microsoft Dynamics Customer Service module
• Advise supervisor of issues and problems

Work Schedules:

• Training Schedule: Monday - Friday 9:30am - 5:30pm (during 3-week training program)
• Regular Schedule After Training: Monday - Friday 8:00am - 7:00pm; any 8-hour shift will be assigned between 8 am to 7 pm (Weekends are off)
• Occasional overtime may be required, including working optional Saturday for training purposes

Operation Schedule:

• Operations run from 8am until 7pm Monday Through Friday
• If there are calls in queue at 7pm, employees must stay until the queue is at zero

Benefits

• Pay: $15.00 per hour
• Start date: TBD, expected to be in mid to late September
• We supply the computer equipment

Company Description

Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.