[Hiring] Bilingual Customer Service Representative @Paper Alternative Solutions, Inc

Role Description

This is a remote position for South Carolina residents only!

Bilingual Remote Customer Service Representative

¿Eres fluido en español y inglés? Buscamos representantes bilingües de servicio al cliente.

• Candidates must be able to read/speak Spanish fluently, including numbers and the alphabet.
• Pay: $14.50 per hour
• Home Workplace Requirements:
  • Must have hard-lined internet access (the ability to connect the equipment provided directly to your modem, not via WiFi) that includes speeds of 100 MB download and 10 MB upload speed minimum.
• We supply the computer equipment.
• As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will:
  • Manage incoming calls
  • Respond to questions
  • Resolve issues
  • Provide clear, courteous support to ensure a positive customer experience
• The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.

Requirements

Duties:

• Receive telephone calls and provide responses to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems.

Skills:

• 6 months or more experience dealing with the public.
• Excellent communication skills to understand and effectively respond to callers.
• Analytical skills to rapidly review and interpret data.
• Excellent keyboarding skills with PC and Windows operating system.
• Interpersonal skill to respond in a concise and courteous manner.

Work Schedules:

• Training Schedule: Monday - Friday 9:30am - 5:30pm (during 3-week training program)
• Regular Schedule After Training: Monday - Friday 8:00am - 7:00pm; any 8-hour shift will be assigned between 8 am to 7 pm (Weekends are off).
• Occasional overtime may be required, including working optional Saturday for training purposes.

Operation Schedule:

• Operations run from 8am until 7pm Monday Through Friday.
• Note that if at 7pm there are calls in queue, employees must stay until the queue is at zero.

Company Description

Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.