[Hiring] Bilingual Customer Service Representative @Coupe Health

Role Description

We are now hiring two bilingual Health Valets to support Coupe Health's members in our call center. We provide paid training to set you up for success in this role!

This position will be a fully remote, work-from-home position.

• Consult with Coupe Health members as they navigate their care, including education on their benefit plan.
• Partner to find quality care for their personalized health situation.
• Follow up regularly on health status and provide any other support needed.
• Identify member issues, recognize patterns, and work in a matrixed environment to drive for solutions and process improvements.
• Maintain agility when navigating through multiple applications while supporting other team members.
• Manage relationships with both satisfied and dissatisfied members by modeling empathy, knowledge, and proactive support.
• Monitor and respond to member inbound calls and emails, in accordance with expectations of turnaround time for support resolution.
• Help identify training opportunities or trends, and report findings to leadership.
• Maintain a strict standard of confidentiality to ensure that protected health information of our members is secure.

Qualifications

• 2+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Ability to work independently and problem solve without all the facts.
• Strong time management and prioritization skills.
• Strong listening and communication skills, including both verbal and written.
• Ability to remain calm in challenging situations.
• Computer literacy and typing skills.
• Ability to learn new processes, technology, new concepts quickly.
• Fluent in Spanish (other bilingual skills will be considered).
• High School diploma (or equivalency) and legal authorization to work in the U.S.

Requirements

• Bachelor’s degree (preferred).
• Prior insurance or healthcare experience (preferred).
• Call center experience (preferred).
• Customer service experience (preferred).

Benefits

• $23.81 - $29.76 - $35.71 Hourly.
• Comprehensive benefits package which may include:
• Medical, dental, and vision insurance.
• Life insurance.
• 401k.
• Paid Time Off (PTO).
• Volunteer Paid Time Off (VPTO).
• And more.

Company Description

Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team.