[Hiring] Bilingual Customer Service Representative @Percepta

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business.

This role is limited to residents of certain locations in Canada only. This position is open to residents of:

• Alberta
• Manitoba
• New Brunswick
• Newfoundland and Labrador
• Nova Scotia
• Prince Edward Island
• Quebec
• Saskatchewan

Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada.

What You’ll be Doing

Do you have a passion for exquisite, personalized service? In this role, you’ll support customers of an iconic global luxury retail brand, delivering elevated, relationship-driven experiences. Through engaging conversations and thoughtful guidance, you’ll help customers explore products, answer inquiries, and receive attentive, white glove support at every step.

During a Typical Day, You’ll:

• Deliver white glove customer support across channels.
• Provide expert product and fragrance recommendations based on mood, personality, and occasion.
• Anticipate customer needs and proactively offer thoughtful solutions throughout the experience.
• Maintain accurate and detailed records of customer interactions using CRM and service tools.
• Identify opportunities to elevate the customer journey and share insights with leadership.
• Contribute to a collaborative, high-performance team environment while working independently when needed.

Qualifications

• Bilingual in French and English
• At least 1 year experience in customer service, luxury retail, sales, or personalized client support
• Strong proficiency with CRM platforms and digital customer service tools
• High school diploma or equivalent
• Comfortable assisting customers and resolving customer requests on the phone
• Computer experience

Requirements

• All positions are permanently remote and full-time
• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of $18 per hour
• Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Benefits

• Engaging, instructor-led online training sessions
• Access to individualized coaching and thousands of free courses to support your growth
• Webcam participation expected during training and coaching sessions

Company Description

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.