[Hiring] Bilingual Customer Service Representative @Michael & Associates, Attorneys at Law

Role Description

We are looking for a Bilingual Customer Service Representative (Spanish & English) to support our U.S.-based legal team and clients. This role is ideal for individuals who are highly organized, communicative, and committed to delivering excellent customer experiences in a professional services environment.

Key Responsibilities

• Client Communication Support: Respond to client inquiries in both Spanish and English via phone, email, and chat with professionalism and clarity.
• Case Coordination Assistance: Help gather, organize, and relay client information to ensure attorneys and legal teams have accurate and timely details.
• Administrative & Data Support: Maintain client records, update case management systems, and ensure information is accurately documented.
• Service Excellence: Provide compassionate, responsive, and solution-oriented support to clients navigating sensitive legal matters.

Qualifications

• Strong Spanish and English communication skills, both written and spoken.
• A minimum of 5 years of experience in customer service within the call center industry.
• Experience in billing and invoicing is considered an advantage.

Requirements

• Access to own laptop or PC.
• High-quality headset.
• Reliable high-speed internet and a backup internet connection.

Benefits

• Permanent fully remote role (work from home).
• Work with a reputable U.S. law firm.
• Professional and collaborative global team environment.
• Training provided in U.S. legal client service and processes.
• Long-term position with competitive pay, with earning potential of up to $7 USD/hour based on performance and role progression.
• Growth opportunities within a stable, long-term team.
• Career Growth – Unlock opportunities for advancement and professional development.
• Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.

Company Description

Michael & Associates is a leading criminal defense law firm based in Austin, Texas, representing clients across the state in a wide range of cases—from minor offenses to serious felonies. We are committed to delivering high-quality legal services with professionalism, accuracy, and exceptional client support.