[Hiring] Bilingual Customer Service Representative @Envision Radiology Careers

Role Description

Envision Radiology is looking for a Remote Full Time Bilingual Customer Service Representative to join our team!

Monday - Friday 8:30AM - 5:00PM MST | Position Pay Range $16.89 - $20.36

Open to AL, AZ, CO, FL, ID, LA, MO, NE, OK, TX, UT, VA, & PA

• Responsible for answering inquiries from patients regarding account charges, insurance payments, and balances due.
• Perform a variety of clerical duties such as collecting balances due and recording payments to accounts.

Essential Functions

• Answers phones and assists facilities, payers, and patients with inquiries.
• Sets up payment plans when requested by patients.
• Contacts patients regarding their payment plan when required.
• Maintains strict confidentiality regarding Patient Health Information (PHI) and follows HIPAA regulations.
• Communicates questions and/or issues to the Lead and Supervisor when necessary.
• Other duties as assigned.

Qualifications

• 1+ year of Customer Service/Call Center experience – medical or healthcare preferred.
• Knowledge of EOBs – preferred.
• Detail oriented, self-motivated, a problem solver, and a team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a very fast-paced team environment.
• Ability to continuously “exceed” company and customer expectations.
• Strong communication skills & professional demeanor.
• Minimum of High School diploma or equivalent (GED) – continuing education preferred.

Requirements

• This position has no supervision responsibilities.
• This job operates in a professional office environment.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
• The employee is frequently required to talk and hear.
• No travel is expected for this position.

Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance.
• Company Matched 401k Plan.
• Employee Stock Ownership Plan.
• Paid Time Off + Paid Holidays.
• Employee Assistance Program.