[Hiring] Bilingual Customer Service Representative @Envision Radiology

Role Description

Envision Radiology is looking for a Remote Full Time Bilingual Customer Service Representative to join our team!

• Monday - Friday 8:30AM - 5:00PM MST
• Position Pay Range: $16.89 - $20.36
• Open to AL, AZ, CO, FL, ID, LA, MO, NE, OK, TX, UT, VA, & PA

The Customer Service Representatives are responsible for answering inquiries from patients regarding account charges, insurance payments and balances due. A variety of clerical duties will also be performed such as collecting balances due and recording payments to accounts.

Essential Functions

• Answers phones and assists facilities, payers and patients with inquiries.
• Sets up payment plans when requested by patients.
• Contacts patients regarding their payment plan when required.
• Maintains strict confidentiality regarding Patient Health Information (PHI) as well as follows HIPAA regulations.
• Communicates questions and/or issues to the Lead and Supervisor when necessary.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• 1+ year of Customer Service/Call Center experience – medical or healthcare preferred
• Knowledge of EOBs – preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-paced team environment
• Ability to continuously “exceed” company and customer expectations
• Strong communication skills & professional demeanor

Requirements

• Minimum of High School diploma or equivalent (GED) – continuing education preferred

Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program

Compliance

Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.