[Hiring] Bilingual Customer Service Expert @Teleperformance

Role Description

As a Bilingual (French & English) Customer Expert, you will provide assistance to customers (retailers) for the client, demonstrating exceptional customer service skills and meticulously presenting new products and deals to engage the client's interest in the products. Your primary support channels will be phone and email for day-to-day interactions.

• Maintain a comprehensive understanding of the product range and available customization options for retailers (clients).
• Engage with clients to ascertain their needs and preferences in accordance with their customer market.
• Provide clients with exceptional customer service by addressing any questions or queries they may have.

Qualifications

• High School Diploma/degree or equivalent preferred.
• Strong verbal and written communication skills.
• Strong customer service or sales acumen.

Requirements

• Extensive knowledge of the products and services.
• Exceptional verbal and written communication skills to engage with clients and comprehend their needs.
• Proficiency in comprehending client concerns and providing tailored solutions that meet their specific needs.
• Expertise in analyzing and understanding client requirements efficiently and converting these insights into successful sales outcomes.
• Strong problem-solving abilities to address client challenges and provide support.

Benefits

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Paid 2 weeks of training.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Positive and supportive environment.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.