[Hiring] Bilingual Customer Service and Sales Representative @Asurion

Role Description

We are looking for candidates with great customer focus, computer proficiency, good communication skills, and strong attention to detail. This is a permanent, full-time position. In this role, you will be responsible for handling inbound calls from customers regarding wireless handset insurance claims. Additionally, you will be responsible for selling our In-Home warranty service to customers on every call.

This position is a work at home position in New Brunswick.

• Answer incoming calls from customers regarding their insurance policies
• Walk customers through claim procedures when necessary
• Provide 1 call resolution
• Follow up with customers when needed either via email or callback
• Ensure all company required procedures are followed
• Provide pertinent and timely information to all customers
• Offer upgraded products/services to customers

Qualifications

• MUST BE FULLY BILINGUAL IN FRENCH AND ENGLISH (read and write)
• At least 1 year of customer service experience
• Excellent customer service and communication skills
• PC literacy (Windows, web navigation) and 25 WPM typing skills
• Must be able to work a flexible schedule
• Must be located in New Brunswick

Requirements

• The schedule is subject to a shift bid process

Benefits

• Keep the same shift for 6 months
• Two weeks of vacation, three sick days and three personal days yearly
• Two consecutive days off weekly
• Full benefits after 30 days

Earning Potential

• Base hourly Rate (English): $21.00
• Base hourly Rate (Bilingual): $24.00
• The hourly incentive for hours worked after 5 pm and weekend shifts: $0.50
• Monthly Bonus plan: Up to $600/month