[Hiring] Bilingual Customer Service Analyst @Medavie

Role Description

The Medical Authorization Centre (MAC) within Federal Administered Programs is a center of expertise specializing in the authorization and reimbursement of health benefits. As a Medical Authorization Centre Analyst, you are on the front line receiving health related incoming calls, faxes, mail and web based requests from health care professionals. In this role, you will ensure all necessary information is obtained to process the authorization requests and resolve issues.

The Medical Authorization Centre offers a consistent schedule with a shift between the hours of 12:00 pm and 8:30 pm Atlantic Time, no weekends!

Qualifications

• The ability to review, analyze and process requests from health care professionals as per established criteria.
• Good communication skills – clear, concise and friendly through email and phone.
• Ability to organize work and information to ensure requests are processed accurately and efficiently.
• Strong technical aptitude – multitasking and navigating between multiple software applications simultaneously.
• Ability to correspond with clients, medical consultants, health care professionals, and stakeholders through various means of communication.
• Ability to work quickly and accurately under pressure of time restraints.
• High attention to detail while using a computer for prolonged periods of time.
• Ability to work independently and as a team member.
• Post-secondary diploma or degree and/or relevant working experience in customer service or office administration.
• Ability to handle both good and challenging calls/cases.
• Problem-solving skills with strong critical thinking abilities.
• Fluently Bilingual (English and French) both written and verbal.

Requirements

• Reliability Status Clearance (Enhanced Level B) including Fingerprinting, Criminal Record Check, and Credit Check.
• Must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Benefits

• Comprehensive health and dental plan that is 100% employer paid effective on your first day.
• Permanent full-time position with opportunities for growth in a well-established organization.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual Incentive Bonus recognizing your contribution to our success.
• Paid vacation, a gifted week of vacation in your first year, and an optional Vacation Purchase Program.
• Monday to Friday shifts with no weekends.
• Extensive virtual paid training program.
• Opportunities for career development and advancement.
• Emphasis on work-life balance, providing a personal wellness account, health resources, and fitness center discounts.
• Currently working from home with necessary equipment provided.
• A diverse team of colleagues with multiple fields of expertise.