[Hiring] Bilingual Customer Service Agent @Teleperformance

Role Description

Nous recherchons des personnes talentueuses pour rejoindre notre équipe en tant qu'agents bilingues du service clientèle. Vous identifierez et proposerez de manière proactive des solutions appropriées qui génèrent une grande satisfaction client.

• Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries.
• Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.
• Troubleshoot and resolve technical issues using established diagnostics tools and procedures. Escalate customer issues as required.
• Responsible for accurate data input using prescribed applications.

Qualifications

• Must be at least 18 years of age
• Full time availability
• Excellent home internet hardwired - Wifi is not permitted
• Excellent verbal and written communication skills in English and French
• Excellent computer skills

Requirements

• Bilingualism (French, English, both oral and written) is required to respond to calls from English and French-speaking customers across Canada and worldwide.

Benefits

• Work from home
• Paid Training
• Employee referral program - $500.00 for every referral hired
• Excellent medical, dental and benefits plans
• Great perks on everyday products and services with Canada's leading employee perk program
• Internal career advancement opportunities
• Continuous learning through progressive training that is specific to your tenure and skills
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs

Company Description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

• Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®.
• Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
• We cultivate lasting client relationships and make positive contributions to our local communities.