[Hiring] Bilingual Customer Service & Administrative Specialist @Workana

Role Description

We are looking for a Bilingual Customer Service & Administrative Specialist to support residential services and serve as a key point of contact for customers throughout the service process. This role combines customer service, scheduling, administrative coordination, and daily operations support. You will work closely with the Residential Regional Manager and field crews to ensure:

• Appointments are properly scheduled.
• Work orders and timesheets are completed accurately.
• Invoices are processed on time.
• Customer concerns are handled efficiently.

The ideal candidate is organized, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced, service-oriented environment.

Qualifications

• Fluent English and Spanish, both written and spoken — required.
• 3–5 years of professional office experience.
• Two-year college degree or equivalent — required.
• Four-year degree — preferred.
• Previous experience in customer service, administrative support, operations, scheduling, or a similar role.
• Strong customer service and communication skills, particularly through email and phone.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple projects, requests, and priorities simultaneously.
• Strong problem-solving skills and the ability to respond effectively to urgent situations.
• Customer-focused mindset with a proactive, can-do approach.
• Intermediate proficiency in Microsoft 365, particularly Word, Excel, and Outlook.
• Ability and willingness to learn and navigate different software platforms and proprietary systems. Training will be provided.
• Ability to work independently while maintaining strong communication with managers and field teams.

Requirements

• Experience in residential services, commercial cleaning, facilities management, or another field-service environment — nice to have.
• Experience with scheduling field teams or service appointments — nice to have.
• Experience managing work orders, timesheets, invoicing, or billing processes — nice to have.
• Familiarity with CRM, scheduling, workforce management, or ERP systems — nice to have.
• Experience coordinating crews, floaters, or staff coverage — nice to have.
• Previous experience in a fast-paced customer service or operations environment — nice to have.

Profile

• Highly organized and detail-oriented, with strong follow-through.
• Customer-focused and committed to providing an excellent service experience.
• Proactive and resourceful when solving problems.
• Comfortable handling urgent requests and unexpected situations.
• Able to prioritize effectively and stay organized during busy periods.
• A clear and empathetic communicator in both English and Spanish.
• Adaptable and comfortable learning new systems and processes.
• Positive, collaborative, and motivated to contribute to a high-performance team.

What Success Looks Like

Success in this role means keeping the residential operation running smoothly: appointments are properly scheduled, crews have the coverage they need, work orders and timesheets are accurate, invoices are processed on time, and customers receive fast and effective support.