[Hiring] Bilingual Customer Care Specialist @TaskUs

Role Description

As a Customer Care Specialist, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

• Experience in technical-based customer assistance through voice, chat, and email.
• Previous experience dealing with the challenges faced in a customer-focused role.
• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.
• Drive the successful development of the team and the wider department forward.
• Problem-solving and critical thinking skills.
• A passion for problem-solving with the customer’s interest and satisfaction being the primary goal.
• Social Media Savvy.
• Ability to effectively and correctly communicate verbally and in written format.

Qualifications

• Must be bilingual in Turkish (C2/Native) and English (B2/C1) speaking and writing.
• Minimum 1-2 years experience in Customer Support, technical support, especially with a help desk or other IT functions.
• Great communication skills, written and orally.
• Demonstrate strong abilities to work independently and as a remote team player.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
• Must be willing to participate in a background screening.
• Proven customer communication experience (E-mail & Phone).
• Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Commitment to a People First culture.
• Inclusive environment and positive impact on the community.
• Encouragement of internal mobility and professional growth.