[Hiring] Bilingual Customer Care Representative @Assurant

Role Description

As a Bilingual Customer Care Representative, you will be the voice of our organization and the first point of contact for our valued customers. Your role includes:

• Handling inbound customer calls and/or e-mails with empathy and professionalism
• Resolving issues, answering questions, and providing proactive solutions
• Documenting interactions and following up as needed
• Participating in special projects and adapting to evolving priorities
• Delivering a WOW experience on every call—customers should hear your smile!

Note: This role does not involve cold calling, sales, or contract upgrades.

Qualifications

• Bilingual fluency in Spanish and English (required)
• High school diploma or GED
• Customer service experience (call center, insurance, or banking preferred)
• Strong communication, listening, and problem-solving skills
• Ability to multitask using technology in a fast-paced environment
• Reliable high-speed internet (25 Mbps down / 6 Mbps up)
• Quiet, distraction-free home office setup

Requirements

• 2+ years of customer service experience (preferred)
• Prior remote work experience (preferred)

Benefits

• Medical, dental, vision, and more from Day One
• Paid Time Off, including holidays
• Career growth opportunities and tuition reimbursement (up to $5,000/year after 6 months)
• Comprehensive paid virtual training to set you up for success

Company Description

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through:

• Mobile device solutions
• Extended service contracts
• Vehicle protection services
• Renters insurance
• Lender-placed insurance products
• Other specialty products