[Hiring] Bilingual Community Resource Navigator @Findhelp Information Services

Role Description

We are hiring a vacant position. We're looking for people who are passionate about their communities and care about connecting people to the help that they need, when they need it.

The Service Navigator position is great for people with social service or social work backgrounds. The position involves support for diverse service users and complex problem solving to ensure people are connected to the right services quickly and easily and that barriers to service are reduced whenever possible.

This is an exciting fast-paced and outcomes oriented position that requires an ability to adapt and learn, and an appreciation for the root causes of inequity and lack of access to services, with service users’ needs changing from call to call.

Every day, Findhelp’s Service Navigators empower communities with information and access to services by:

• Engaging clients through empathetic, supportive, open-minded and non-judgmental communication and support
• Effectively assessing client needs and co-developing solutions with clients through anti-racist, trauma informed and culturally humble practice
• Balancing effective and outcomes oriented solutions in a dynamic fast-paced environment where teamwork and collaboration define the way we operate
• Adapting to ever-changing client and organizational needs

You’ll welcome new opportunities to make a difference in people’s lives and further our vision – People Connected. Communities Strengthened.

Findhelp is a 24/7 operation, and this position will be scheduled to work a variety of shifts, seven days a week including weekdays, weekends and holidays. Shifts include days, evenings, and overnights. You will be scheduled to work up to a maximum of 140 hours over a four week period.

This position is currently remote; however, Findhelp reserves the right to change the work location in the future based on operational needs, which may require employees to work from a designated office.

Candidates must meet the agency’s requirements which include, but not limited to a quiet workspace, the required internet bandwidth, and fulfill the workplace health and safety requirements.

Qualifications

• Demonstrated commitment to and lived experience of principles of anti-racism, anti-oppression, equity and inclusion
• Problem solving (able to make independent service decisions)
• Collaboration and teamwork. You enjoy working both independently and as a member of a dynamic team on new and existing services and special projects
• Current knowledge of best practices in trauma informed mental health (e.g. crisis de-escalation, risk assessment, anti-racism, gender-based violence, suicide prevention, harm reduction)
• Proficiency in French and English both in writing and orally
• Excellent communication skills with the ability to create and maintain rapport with clients, express and transmit information with consistency and clarity, using active listening techniques
• Strong knowledge of the social service sector and health, government and community services
• Proficient in computer skills, and adaptive to changes and updates of applications and programs

Requirements

• Combination of education and/or work/lived experience in Social Services, Social Work, Community Work or other related field
• Minimum 2 years of experience (paid or volunteer) in the social services sector (health, government and/or community services)
• Strong preference for candidates with lived experience as a Black, Indigenous or other racialized person, a person with disabilities, or an 2SLGBTQIA+ person who can acknowledge and speak to the impact of systemic racism and oppression
• Demonstrated recognition, allyship and acknowledgement of the lived experiences of various communities and intersectionalities, particularly persons with disabilities and racialized communities, women, 2SLGBTQIA+ and marginalized religious communities
• Strong teamwork skills, including demonstrated ability to interact, lead and participate in decision-making that respects people with a diversity of backgrounds, experiences and styles, while working collegially with a high degree of tact and diplomacy

Benefits

• This Full-Time position consists of 140 hours of work in a four-week period
• Hourly Rate Range: $28.07 to $31.43
• Comprehensive benefits package including: health and dental group insurance, long-term disability insurance, life insurance, 4 weeks paid vacation annually (to start), and participation in CUPE's Multi-Sector Pension Plan

How to Apply

Applicants must be residents of New Brunswick. Applications will be reviewed as received until suitable candidates are found. Along with your resume, please provide a cover letter with a description telling us a bit about yourself, what interests you about this opportunity and the assets that you would bring to this role.

Note: As a condition of employment, the successful applicant will be required to obtain a Criminal Record Check at their own expense prior to beginning work in this position, and pass a background check that will include reference checks with previous employers.