[Hiring] Bilingual Collections Agent @Purpose Financial

Role Description

This position is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will act as the liaison between creditors and customers through managing overdue accounts.

• Support: Influence and advise customers on the payment options for debt recovery.
• Influence: Execute strategies for collection processes and procedures, including negotiating payment plans based upon company approved guidelines.
• Apply the elements of building positive rapport with different types of customers over the phone to retain customer loyalty while initiating processes for collection of payments.
• Drive: Initiate and handle both inbound and outbound calling to collect a debt.
• Understand the impact of attitude for handling Advance America Collection contacts professionally, including showing empathy, assertiveness, tact, and resilience.
• Manage or Direct: Achieve set revenue targets and call quality objectives.
• Maintain: Use questioning and listening skills that support effective telephone, email, chat, and text communication.
• Accountability: Understand, adhere to, and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics, and Information Security Policies.

Qualifications

• High School Diploma or GED.
• Minimum of one year call center or customer service related experience.
• Three years of collections experience at a high-volume call center, and bi-lingual in Spanish is required.
• Must be able to demonstrate critical thinking, negotiating, and problem-solving skills.
• Background in a fast-paced work environment a plus.
• Assist in collection efforts with customers requiring a Spanish speaking collections agent.

Requirements

• Excellent written and verbal communications skills in both English and Spanish.
• Adaptability and flexibility to changing environment.
• Comfortable working in a dynamic, high volume, fast-paced environment.
• Ability to read, write, evaluate, and apply information.
• Ability to interact professionally and exhibit appropriate social skills.
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
• Ability to develop and maintain business relationships.

Physical Requirements

• Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting.
• Frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
• Typing; data entry; grasping; transferring items between hands and/or to another person or receptacle.
• Use of office equipment to include computers.
• Ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
• Ability and flexibility to work hours as assigned between 8:00am and 10:00pm Monday – Friday, 8:00am and 3:00pm on Saturdays, and potential Sunday hours as determined by business necessity.

Competencies

• Accepting Direction
• Adapting to Change
• Demonstrating Initiative
• Dependability
• Drive for Results

Attire

• Business Casual

Other

• Must be eligible to work in the USA and able to pass a background check.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID

46639