[Hiring] Bilingual Collections Account Representative @ARS National Services

Role Description

This position is remote in the Jacksonville, FL area, candidates MUST reside in this area and be able to work from home. Candidates for this position must be fluent in English and Spanish. Training starts March 16th, 2026!!!

Join ARS National Services Inc. — where your hustle meets opportunity.

What You’ll Do:

• Handle inbound/outbound calls with empathy and confidence
• Analyze financial situations and offer tailored solutions
• Negotiate payment plans, settlements, and full repayments
• Stay sharp with quality and FDCPA compliance
• Keep accurate records and collaborate with team leads
• Engage with your team on camera during shifts

Qualifications

• High school diploma or GED
• Strong communication skills — assertive, clear, and professional
• Critical thinking + active listening = your superpowers
• Comfort with basic math (yes, you’ll be working with percentages!)
• Collections, sales, or call center experience? That’s a plus!
• Basic computer skills & reliable high-speed internet
• Must pass background and drug screening

Requirements

• Mon–Fri: 8AM–5PM or 9AM–6PM
• One evening per week: 10AM–7PM or 12PM–9PM
• One Saturday per month: 8AM–12PM or 9AM–1PM

Benefits

• $16-18 per hour depending on level of collections experience
• Hourly rate bump after training graduation
• Performance-based monthly bonus opportunities
• 100% Remote – We supply the gear, you bring the energy
• Career development + promotion potential
• Full benefits (Medical, Dental, Vision, 401k)
• Vacation and Sick Time begins to accrue right away
• 8 paid holidays & 1 floating holiday
• A team that supports, trains, and wants to see you succeed

Company Description

ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.

ARS National Services. Be MORE.