[Hiring] Bilingual Central Scheduler @Positive Development

Role Description

The Central Scheduler is an experienced, detail-oriented operational professional responsible for coordinating high-volume, accurate, and timely scheduling across Positive Development’s services. Working within a fast-paced, complex care environment, this role ensures continuity of services for families while optimizing clinician and Child Developmental Specialist (CDS) schedules.

• Support day-to-day scheduling workflows.
• Communicate proactively with internal and external stakeholders.
• Maintain strong data integrity across scheduling systems.
• Requires excellent time management, customer service, and problem-solving skills.
• Ability to navigate dynamic staffing, capacity, and client needs.

Key Responsibilities

• Scheduling Operations & Service Coordination
  • Execute accurate, timely scheduling of clinicians and CDS providers to support ongoing services, evaluations, and reassessments.
  • Adhere to scheduling protocols, service delivery requirements, and provider availability rules.
  • Maintain up-to-date schedules, time blocks, and session details, ensuring alignment with authorization limits, session types, CPT codes, and documentation requirements.
  • Respond quickly to schedule changes, cancellations, and urgent coverage needs while minimizing service disruptions.
  • Identify scheduling gaps or potential conflicts and escalate issues to the Director as needed.
• Data Integrity & Workflow Management
  • Ensure accuracy and consistency of data within scheduling platforms, EMR systems, and workforce tools.
  • Conduct routine reviews of schedules to verify completeness, accuracy, and compliance with internal standards.
  • Support continuous improvement by providing feedback on system workflows, recurring issues, and operational bottlenecks.
• Capacity & Utilization Support
  • Align client needs with Clinical Lead and Child Development Specialist (CDS) availability to optimize caseload distribution and productivity.
  • Assist with monitoring utilization trends, staffing changes, and capacity constraints across assigned regions.
  • Work closely with the Central Scheduling Director to forecast coverage gaps and inform resource planning.
• Customer Service & Cross-Functional Collaboration
  • Serve as a primary point of contact for scheduling questions from Clinical Leads, Child Development Specialist (CDS), operations partners, and client-facing teams.
  • Communicate professionally and proactively with families regarding scheduling changes, availability, and service coordination.
  • Collaborate with Clinical, Operations, and administrative teams to ensure schedules support high-quality service delivery and client experience.
  • Participate in team meetings, training updates, and workflow alignment initiatives.

Qualifications

• High School Diploma; Bachelor's Degree Preferred
• 2+ years of scheduling or coordination experience within healthcare, human services, or another high-volume, service-based environment.
• Strong understanding of scheduling dynamics, provider availability management, and client-service workflows.
• Proficiency in scheduling platforms, EMR systems, and operational tools (experience in multi-site or large health systems preferred).
• Fluency in Spanish is required
• Excellent communication, customer service, and relationship-management skills.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced setting.
• High attention to detail and commitment to data accuracy.
• Ability to collaborate with cross-functional teams and adapt to evolving operational needs.

Benefits

• Medical, Dental, Vision insurance
• Amazon Medical One
• 401k with Employer Match
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• Paid Parental Leave
• Pet Insurance
• Life & Disability Insurance
• Employer-paid Life & Disability Insurance
• Technology Stipend
• Referral Bonus