[Hiring] Bilingual Care Management Support @Humana

Role Description

This is a remote position located in Puerto Rico. You must live in Puerto Rico to be eligible, and you must be fluent in both English and Spanish. PLEASE SUBMIT YOUR RESUME IN ENGLISH.

As a Bilingual Care Management Support Assistant, you will help members take the next step toward better health and well-being by:

• Engaging members by phone to encourage participation in care management programs.
• Completing required assessments and questionnaires to help identify health risks, care needs, and opportunities for clinical team follow-up.
• Assisting members who need support scheduling doctor’s appointments or connecting with appropriate care resources.
• Identifying and helping address barriers to preventive screenings, benefits, and health-related services.
• Supporting members in understanding, retaining, and accessing benefits that contribute to their overall health and well-being.
• Managing both inbound and outbound calls in an auto-dialer environment while documenting member information.

Qualifications

• Bilingual proficiency in English and Spanish, with the ability to pass required language proficiency assessments in both languages.
• Minimum of 1 year of experience managing high-volume inbound and outbound calls.
• Experience meeting documented productivity, quality, or service performance metrics.
• Experience navigating, documenting, and updating member or customer information across multiple applications, programs, and platforms.
• Experience using Microsoft Word, Excel, Teams, and Outlook to complete daily work tasks, manage communications, track information, and maintain accurate documentation.
• Ability to work a scheduled 8-hour shift, including a 1-hour lunch, between 11:00 AM and 8:00 PM EST as assigned.

Requirements

• Attendance is vital for your success; no time off is allowed during the 2-week training period.
• Management must approve time off during the first 90 days ahead of time.
• Extended hours may be required, including occasional mandatory overtime to include evenings and weekends.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance and many other opportunities.