[Hiring] Bilingual Care Delivery Tele Sales Agent @CenterWell

Role Description

The Care Delivery Tele Sales Agent conducts selling activities related to inbound and outbound calls within a care delivery setting. The work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

• Responsible for converting Medicare eligible callers to patients through telephonic conversations.
• Proactively anticipate member needs and questions to provide guidance and stellar customer service.
• Effectively describe services offered and sell prospective patients on the clinical care model.
• Document and modify contact notes across multiple CRM systems as necessary.
• Understand department, segment, and organizational strategy and operating objectives.
• May originate calls from leads.
• Make decisions regarding own work methods, occasionally in ambiguous situations.
• Ensure quality and productivity standards are maintained while working independently.
• Follow established guidelines/procedures.

Qualifications

• Demonstrates strong verbal communication skills.
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy.
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience.
• Comfort working in a telephonic intensive environment.
• Proficient in Microsoft Outlook, Word, and Excel.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Requirements

• Bachelor’s degree (preferred).
• Telephonic sales experience (preferred).
• Understanding of value-based primary care and/or Medicare Advantage (preferred).
• Bilingual in English/Spanish with the ability to speak, read, and write in both languages without limitations or assistance (preferred).
• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps required; wireless, wired cable or DSL connection suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,600 - $55,800 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.

Application Deadline

08-27-2026