[Hiring] Bilingual Care Coordinator @Modern Menopause

Role Description

We are seeking an experienced Bilingual Care Coordinator to join our virtual team. As the first point of contact for patients, you will play a vital role in ensuring a smooth and supportive healthcare experience. This position demands strong organizational abilities, excellent customer service, and multitasking skills to thrive in a dynamic, fast-paced environment.

Key Responsibilities

• Client Experience
  • Professionally welcome patients and introduce them to our services.
  • Conduct virtual consultations to explain our care model.
  • Guide patients through their healthcare journey, from initial consultation to follow-up.
  • Manage patient communications, including calls, emails, and appointment confirmations.
  • Coordinate scheduling and facilitate follow-up appointments.
• Medical Administrative Operations
  • Provide administrative support to the clinical team, including maintaining digital health records.
  • Assist with membership and billing inquiries.
  • Coordinate referrals with external healthcare providers.
  • Ensure the efficient operation of the practice.

Qualifications

• Bilingual (English and French)
• Professional demeanour and high emotional intelligence.
• Minimum of 2 years’ experience in healthcare or telemedicine.
• Proficiency with EMR systems and telemedicine platforms.
• Knowledge of women’s health and medical terminology.
• Strong organizational skills and acute attention to detail.

Requirements

• Excellent presentation skills in virtual environments.
• Exceptional verbal and written communication skills.
• Experience in telehealth or concierge healthcare settings.

Benefits

• Paid time off
• Work from home

Company Description

We are a menopause healthcare platform dedicated to delivering personalized, high-quality care for women across Canada. Our mission is to provide a seamless and professional healthcare experience, exceeding patient expectations at every step. With a focus on building lasting relationships, we make top-tier, accessible healthcare available online.