[Hiring] Benefits Customer Service Representative @Conduent Human Resource Services, LLC

Role Description

Join our Benefits Administration Services team and help our valued customers. You will be the initial point of contact for inquiries from potential and existing members regarding their health and other financial benefits.

• Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollers in a customer service role.
• Occasionally provide support through outbound calls.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system as needed.
• Maintain technical and program policy proficiency within client rules/guidelines and related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Qualifications

• High School Diploma/GED
• Must be 18 years of age.
• Previous customer service and/or call center experience.
• Proficiency with MS Office and keyboarding.
• Experience working with healthcare and employer benefits is highly preferred.

Requirements

• Ability to successfully pass a criminal background check.
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175).
• Must have the ability to connect with an ethernet cable to a modem/router.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to solve problems through analysis and ongoing feedback.
• Achieving results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• Ability to successfully complete paid training.

Benefits

• Paid Training and equipment provided.
• Full-time schedule (40 hrs. a week).
• Career Growth Opportunities.
• Benefits available to you DAY 1.