[Hiring] Benefits Customer Service Representative @Conduent

Role Description

Join our Benefits Administration Services team and help our valued customers. We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution.

• You will be the initial point of contact for inquiries from potential and existing members regarding their health and other financial benefits.
• Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollers in a customer service role.
• Periodically provide support through outbound calls as needed.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers as needed.
• Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Qualifications

• High School Diploma/GED
• Must be 18 years of age.
• Ability to successfully pass a criminal background check.
• Previous customer service and/or call center experience.
• Proficiency with MS Office and keyboarding.
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175).
• Must have the ability to connect with an ethernet cable to a modem/router.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to solve problems through analysis and ongoing feedback.
• Achieving results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• Experience working with healthcare and employer benefits is highly preferred.
• Ability to successfully complete paid training.

Requirements

• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations.
• We are currently NOT hiring in the following geographies, included but not limited to:
• States: AK, CA, CT, HI, MA, IL, MT & NY
• Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Benefits

• Paid Training and equipment provided.
• Full-time schedule (40 hrs. a week).
• Career Growth Opportunities.
• Benefits available to you DAY 1.
• In addition to base pay, this position may be eligible for a bonus or incentive based on business need.
• Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.