[Hiring] Benefits Call Center Representative @Conduent HR Services, LLC

Role Description

As a Benefits Call Center Representative, you’ll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You’ll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work.

Your strong communication skills, reliability, and ability to deliver excellent customer service will help create a positive experience for every caller.

Qualifications

• Previous call center experience with high-volume calls
• Experience with healthcare or employer benefits (highly preferred)
• Keyboarding and MS Office proficiency
• Basic computer knowledge (command prompts, shortcuts, troubleshooting)
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask effectively
• Ability to work independently with minimal supervision
• High school diploma or GED
• Successful background check & drug test (includes education and employment verification)
• Must be 18 years of age or older

Requirements

• Help participants understand plan options and provisions
• Respond to client inquiries via phone and web
• Complete customer-related transactions with limited supervision
• Meet accuracy and timeliness standards
• Document calls thoroughly in the case management system
• Complete callbacks promptly and escalate when necessary
• Follow call center policies, procedures, and performance metrics
• Provide guidance on required forms and next steps
• Perform additional duties as assigned
• Comply with all company policies and standards

Benefits

• Training Schedule: 8-10 weeks, Monday - Friday 8:30 AM - 5:30 PM EST
• Production Schedule: Monday - Friday | you will be scheduled for a shift between 8:00 AM - 6:00 PM EST
• Pay: $16/hour – please note this rate may be below your state’s minimum wage
• Growth opportunities!
• Health benefits for you and your family, including medical, dental, and vision, starting on day 1!
• Estimated salary range for this role is $32,760 - $40,950