[Hiring] Benefits Call Center Representative @Conduent

Role Description

You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information.

• Support retirees and current employees with pension plan inquiries, enrollment, and processing payouts.
• Provide support through outbound calls as needed.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers as needed.
• Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Qualifications

• High School Diploma/GED
• Must be 18 years of age.
• Ability to successfully pass a criminal background check.
• Previous customer service and/or call center experience.
• Previous experience and knowledge of pension plans or DB skill set is ideal.
• Proficiency with MS Office and keyboarding.
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175).
• Must have the ability to connect with an ethernet cable to a modem/router.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to solve problems through analysis and ongoing feedback.
• Achieving results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.

Requirements

• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations.
• We are currently NOT hiring in the following geographies, included but not limited to:
• States: AK, CA, CT, HI, MA, IL, MT & NY
• Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Benefits

• Paid Training and equipment provided.
• Full-time schedule (40 hrs. a week).
• Career Growth Opportunities.
• Benefits available to you DAY 1.
• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays and paid time off (PTO) or vacation and/or sick time.