[Hiring] BCT - Full Time Over 60 @Inktel Contact Center Solutions

Role Description

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you!

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications

• Proven track record of ALL of the following STRIVE values:
• [S]ervice
• [T]enacity
• [R]esponsibility
• [I]ntegrity
• [V]ersatility
• [E]ntrepreneurship
• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Empathetic and active listening
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Prior customer service/troubleshooting experience preferred
• BILINGUAL (Fully Fluent in English and Spanish or Creole)

Requirements

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalate customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

Benefits

• Start Date: June 1, 2026
• Training Schedule: Monday through Friday 9am-5pm EST for the first 3 weeks
• Production Schedules available: Regular Shift – 5 days a week (includes Sundays (40 hrs a week)
• Pay: $16.19/hr
• Must be Bilingual (English & Spanish or Creole)