[Hiring] Background Check Support Specialist @ClearCompany

Role Description

As a Background Check Support Specialist, you will be responsible for tier 1 technical support and background check processing. You will be a technical resource for your clients as they use ClearCompany Screening Services to achieve their missions. This role requires someone who is able to perform basic troubleshooting and form a partnership with our clients.

• Set up and configuration of new client accounts
• Address Tier 1 service questions surrounding background check services we offer
• Serve as a point of escalation for our Support team
• Communicate with internal stakeholders and departments
• Collaborate with our 3rd Party service providers to address client issues and concerns
• Administer and monitor the applicant queue, ensuring timely processing of orders
• Adhere to correct legal policies and procedures

During the first 30 days you will:

• Familiarize yourself with existing processes and tools
• Learn the product and how our clients use it
• Collaborate with other teams to understand needs of clients that are assigned to you
• Setup new accounts and monitor the applicant screening queue

At 60 days you will:

• Be fully ramped as a Background Check Support Specialist
• Collaborate with internal stakeholders knowledgeably

Qualifications

• Strong attention to detail
• Comfortable with Excel and Google Suite
• Experience with SaaS or Web Applications
• Customer support experience as an individual contributor
• Highly organized, can manage multiple competing priorities
• Ability to detect discrepancies, investigate issues, and make necessary corrections

Benefits

• Flexible vacation
• Medical/dental/vision
• 401k with match
• Pet insurance

Company Description

ClearCo is an equal opportunity employer. We support and encourage diversity.