[Hiring] B2B Support @TAXWELL

Role Description

This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive.

As a seasonal B2B Support agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service, technical, and tax expertise along with your exceptional communication and interpersonal skills.

Qualifications

• TaxAct Professional user strongly preferred.
• Bachelor’s degree in accounting or computer-related field or equivalent education, training, or work experience preferred.
• 2 plus years of tax preparation experience or equivalent preferred.
• A minimum of 2 years of experience with Internet browsers & Microsoft Windows operating systems.
• B2B experience a plus.
• Excellent written and verbal communication skills.
• Attention to detail.
• Ability to multitask.
• Strong problem-solving skills.
• Excellent time management skills.
• Typing skills – 25+ WPM required.
• Must have (or be willing to obtain) a private, dedicated hardwired internet connection.

Requirements

• Responsible for support operations for the TaxAct Professional product lines through phone and email.
• The scope of support includes:
  • Program connectivity
  • Program compatibility
  • Program navigation
  • Program usability
  • Program installation
  • General product knowledge
• Provide backup support for Professional Sales as needed.
• Provide professional and friendly support to all external and internal customers.
• Troubleshoot and research customer issues and, when appropriate, clearly communicate them to your supervisor for a quick resolution.
• Provide timely phone and email support responses to TaxAct customers.
• Communicate trending issues to management.
• Based on customer interactions, propose needed responses for the knowledge database.
• Routinely promote teamwork and foster collaboration.
• Convey a professional and positive image internally and externally.
• Cross train and assist on different queues as needed to support overall operation and business demands.
• Additional job duties as needed.

Benefits

• Supportive, open, and inclusive atmosphere.
• A team that values your contributions.