[Hiring] B2B Customer Support Representative @Keeper Security

Role Description

Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

As a Customer Support Representative with Keeper, you will handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real-time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick, and professional assistance.

Responsibilities

• Answer incoming customer calls, tickets, and chats regarding product problems, service questions, and general client concerns.
• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies.
• Know when to escalate more in-depth issues to the Tier 2 team.
• Provide excellent B2B customer service and top-notch support.
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them.

Qualifications

• 1+ years of experience in a technical support role.
• Experience with Google Docs and MS-office tools.
• Excellent communication and presentation skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced, high-growth environment.
• Proven history of maintaining a high level of professionalism with customers.

Preferred

• Bachelor's degree.
• Salesforce experience.
• ServiceNow experience.
• Technical proficiency with smartphones, tablets, and computers.

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships).
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
• Voluntary Short/Long Term Disability Insurance.
• 401k (Roth/Traditional).
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).
• Above market annual bonuses.